FAQ
Welcome to the Amberly Home Frequently Asked Questions (FAQ)
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
1. How long will it take to receive my order?
Our estimated delivery times are as follows:
- Handling time: 1–2 business days
- Transit time: 5–7 business days
- Estimated delivery: 6–9 business days
For more details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. See our Shipping Policy for more info.
3. Where is Amberly Home located?
Amberly Home is a U.S.-based home decor brand offering a curated collection of stylish lighting and home accessories. Our products ship from within the United States.
4. What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Contact our support team and return the item within 30 days. See our Return Policy.
5. Can I cancel my order after it’s placed?
Yes, you can cancel your order within 24 hours of purchase by contacting our support team.
6. What is your return policy?
We offer a hassle-free return process. See our Return Policy for full details.
7. When will I get my refund after returning a product?
Once we receive and inspect your return, refunds are typically issued within 7 business days. Your bank or provider may take additional time. Refer to our Refund Policy.
8. Do you offer any warranties or guarantees on your products?
Yes, we offer a 30-day limited warranty on all purchases. Full details are in our Return Policy.
9. How can I contact customer support?
Use our Contact Us page or email support@amberlyhome.com.
10. Do you ship internationally?
No, we currently ship only within the United States.
11. Do you have a physical store location I can visit?
No, Amberly Home operates as an online-only store to offer better prices and convenience.
12. Can I place a bulk order for my business or organization?
Yes, we welcome bulk orders. Please contact us at support@amberlyhome.com for more details.
13. What is the process for exchanging a product?
For exchange instructions, see our Return Policy.
14. How can I track my order?
Once shipped, you’ll receive a tracking link via email. You can also use the Track Order page on our website.
Contact Information:
Store Name: Amberly Home
Business Name: Amanet Shop LLC
Address: 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA
Email: support@amberlyhome.com
Phone: +1 (505) 390-7365
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)
We aim to respond to all inquiries within 1–2 business days.